Frequently Asked Questions
Get quick answers to common questions about our software development process and services in Kenya
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$faqs = [
[
'question' => 'How long does a typical software project take to complete?',
'answer' => 'Project timelines vary based on complexity and scope. Simple websites typically take 4-6 weeks, mobile apps 8-12 weeks, and enterprise software 3-6 months. We provide detailed timelines during our initial consultation and keep you updated throughout the development process.'
],
[
'question' => 'What is your development process like?',
'answer' => 'We follow an agile development methodology with these key phases: Discovery & Planning (1-2 weeks), UI/UX Design (2-3 weeks), Development & Testing (varies by project), and Deployment & Support (1-2 weeks). You\'ll receive regular updates and can provide feedback throughout each phase.'
],
[
'question' => 'Do you work with businesses outside of Kenya?',
'answer' => 'Yes! While we\'re based in Nairobi, we work with clients across East Africa and globally. We have experience with international projects and can accommodate different time zones, currencies, and regulatory requirements. Our remote collaboration tools ensure seamless communication regardless of location.'
],
[
'question' => 'What ongoing support do you provide after project completion?',
'answer' => 'We offer comprehensive post-launch support including: 3 months free bug fixes, optional maintenance packages, feature updates and enhancements, 24/7 monitoring (for critical systems), and training for your team. Our support packages are tailored to your specific needs and can be monthly or annual.'
],
[
'question' => 'How do you handle payments and what currencies do you accept?',
'answer' => 'We accept payments in KES, USD, and EUR. Payment methods include bank transfers, M-Pesa, PayPal, and Stripe. Typically, we work with a 30-40-30 payment structure: 30% upfront, 40% at milestones, and 30% on completion. For larger projects, we can arrange monthly payments to improve cash flow.'
],
[
'question' => 'Can you help modernize our existing software system?',
'answer' => 'Absolutely! We specialize in legacy system modernization, including migrating old databases, updating outdated technologies, improving user interfaces, adding new features, and ensuring security compliance. We can work incrementally to minimize disruption to your business operations.'
]
];
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